This page describes the content, language and organisation of letters of complaint. There are also example letters and an exercise. There is a different page on how to reply to complaint letters.
Bedford/St. Martin's. 9th Edition. 2008. — 622 pages. ISBN: 0312575106, 0312477090 Now in its ninth edition, this classic book remains the complete business-writing reference for students and professionals alike. Alphabetically organized and easy to use, its nearly 400 entries provide guidance for the most common types of business documents and correspondence, from brochures,...
Oxford University Press, 2003. — 113 p. Учебное пособие для развития навыков оформления писем, факсов и e-mail. Shows you how to handle enquiries, banking, insurance, personnel, and social correspondence. Improves written style by explaining the language of business correspondence. Letters, faxes, and e-mails. Content and style. Enquiries.
Oxford University Press, 2003. — 304 p. The essential reference guide to writing effective business correspondence – now revised and updated. All the information and examples you need for writing business correspondence for study purposes or for work. A practical approach that’s ideal for class, the office, or at home. Level: Intermediate to Advanced Who is it for? Anyone...
Oxford University Press, 1996. — 304 p.
Bailey brings together a new edition of his successful book, Plain English Approach to Business Writing, with a fresh version of his text on business speaking. Bailey creates a complete and accessible handbook for the reference market and includes new information on writing with computers, computer graphics, layout and typography, as well...
McGraw-Hill Companies, 2009. — 208 p. — ISBN 0071626549.
Expert advice for helping an applicant’s chances of acceptance by choosing the right words and phrases. As a teacher, professor, or an employer, you are often called upon for letters of recommendation and probably as often find yourself stumped about what to say. It can be a daunting task when someone’s future is in the...
McGraw-Hill, 2008. - 320 pages. ISBN10: 0071486682 Does your client owe the principal or principle? Is your company moving forwards or forward? Do you have over ten years' experience, or more than ten years' experience? Proper use of the written and spoken word determines whether or not you move ahead in your career. In Booher's Rules of Business Grammar, business communication...
McGraw-Hill, 2009, p.201. Proper use of the written and spoken word determines whether or not you move ahead in your career. In Booher's Rules of Business Grammar, business communication guru Dianna Booher identifies the top 101 mistakes made in emails, presentations, and conversations every day. She briefly examines each one and explains what you need to know in order to avoid...
HarperCollins UK, 2011. — 80 p. — (Collins English for Business). — ISBN: 9780007423224. Do you start an email and then don't know what to write next? Are you unsure what the right tone is for your audience? Would you like help with the structure of your written English? Collins English for Business: Writing will help you to write clearer business documents more efficiently....
W. W. Norton & Company, 2019. — 192 p. — ISBN: 978-0-393-63532-4 With a Foreword by Rich Karlgaard A must-have guide for writing at work, with practical applications for getting your point across quickly, coherently, and efficiently. A winning combination of how-to guide and reference work, The Only Business Writing Book You’ll Ever Need addresses a wide-ranging spectrum of...
Third edition. — Wiley, 2008. — xviii, 338 pp. — ISBN: 978-0-470-29113-9. Grant Writing For Dummies, 3rd Edition serves as a one-stop reference for readers who are new to the grant writing process or who have applied for grants in the past but had difficulties. It offers 25 percent new and revised material covering the latest changes to the grant writing process as well as a...
SAGE Publications, 2015. — 384 p. Confident writers succeed. Whether you aim for a career in the business, nonprofit or government world, good writing equips you to stand out. In this accessible and reader-friendly book, Natalie Canavor shares a step-by-step framework to help you write strategically, win opportunities, and perform better on the job. You’ll know what to say and how...
4th edition. — Pergamon Flexible Learning, 2003. — 110 p. — (ILM Super). — ISBN: 0750658835. With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your...
2nd ed. — Charles Town: American Public University System ePress, 2016. — 211 p. — ISBN: 978-1-937381-07-3
In this course, you will learn how to evaluate and write argumentative essays. You will also continue to develop and strengthen your knowledge of research and citation. This course focuses upon the art of persuasion and argumentation. In this course, both elements are...
John Wiley & Sons, 1996 - 201 pages.
Plain English has become an important and controversial topic in the past few years. Although the idea means different things to different people, most would agree that plain English documents are those which are free of jargon and ambiguity. That is, plain English is clear and simple English, a style that allows communication with a large,...
1966. The book on writing technigue either of a business letter or a social one, which gives fundamental principles of good letter writing. It contains 50 pages of explanations, descriptions, examples and exersices with answers.
Very helpful tips of word order and word usage, forms and scales of letter-writing for those people who have to deal with English correspondence. Clear versions of letter-writing will help you to find the most preferable example for you.
Harvard Business Review Press, 2013. — 240 p. — (HBR Guide Series). — ISBN10: 142218403X; ISBN13: 978-1422184035. When you’re fumbling for words and pressed for time, you might be tempted to dismiss good business writing as a luxury. But it’s a skill you must cultivate to succeed: You’ll lose time, money, and influence if your e-mails, proposals, and other important documents...
Barron's Educational Series, 1998. - 351 p. ISBN: 0-7641-0278-8 The purpose of Business English is to help readers add one more skill, communications skill, to their resumes. Because this requires mastery of both the fundamentals of English and the finer points of style, this book is divided into two sections. First, we focus on broad areas of grammar, sentence structure, and...
Heinemann Educational Books Ltd, 1974. — 130 p.
The book is divided into 2 parts.
Part One - Personal Letters: Chapter I - Types of Letters, Chapter II - The layout of Personal letters, Chapter III - The Body of Personal Letters, Chapter IV - The Subject matter of Personal letters and Chapter Five - Some Examples of Personal letters, while Part Two deals with formal letters:...
Liveright, 2019. — 224 p. — ISBN: 978-1631493058. In the tradition of The Elements of Style comes Trish Hall's essential new work on writing well — a sparkling instructional guide to persuading (almost) anyone, on (nearly) anything. As the person in charge of the Op-Ed page for the New York Times, Hall spent years immersed in argument, passion, and trendsetting ideas — but also...
Garnet Education, 2014. — 132 p. Fully revised with additional content, this full colour new edition of Better Writing builds on the success of the original. It is designed to supplement main coursebooks at the low-intermediate to intermediate level and will benefit students at secondary or tertiary institutions as well as adults on vocational or professional training...
Cary, NC: SAS Institute Inc., 2008. — 310 p. This book is intended for anyone who uses written English to communicate technical information to a global audience. For example, members of the following professions will find this book especially useful: technical writers technical editors science writers medical writers proposal writers course developers training instructors Even if...
Ninth Edition. – Wadsworth Publishing, 2009. — 754 p. — ISBN10: 0547147910 This respected, market-leading text offers students a comprehensive, practical introduction to workplace writing to prepare them for a range of communication tasks. SUCCESSFUL WRITING AT WORK features an abundance of real-world examples and problems, as well as an accessible writing style and detailed...
10th edition. — Cengage Learning, 2013. — 815 p. — ISBN 978-1-111-83479-1. This respected market-leading text offers students a comprehensive, practical introduction to workplace writing to prepare them for a range of communication tasks. Successful Writing at Work 10th Edition, features an abundance of real-world examples and problems as well as an accessible writing style and...
11th edition. — Cengage Learning, 2017. — 721 p. — ISBN 978-1-305-66761-7. Successful Writing at Work, 11th Edition, is a comprehensive introduction to workplace writing with real-world examples and problems; an easy-to-read style; and thorough guidelines for planning, drafting, revising, editing, formatting, and producing professional documents in the global workplace. After a...
11th edition. — Cengage Learning, 2016. — 721 p. Successful Writing at Work, 11th Edition, is a comprehensive introduction to workplace writing with real-world examples and problems; an easy-to-read style; and thorough guidelines for planning, drafting, revising, editing, formatting, and producing professional documents in the global workplace. After a discussion of the writing...
12th Edition. — Cengage Learning, Inc., 2023. — 752 p. — ISBN-13: 978-0-357-65647-1. Learn how to plan, draft, revise, format and produce professional documents and graphics in today's global workplace with Kolin's Successful Writing at Work, 12E. This inviting, easy-to-read approach provides detailed writing guidelines using numerous real examples. Revisions ensure a diverse...
3rd edition, concise. — Wadsworth, Cengage Learning, 2012. — 437 p.
This user-friendly, compact text presents the most necessary, useful skills and strategies for successful workplace writing. Based on the successful parent text, Successful Writing at Work, Ninth Edition, Successful Writing at Work, Concise Third Edition, maintains a practical approach, an abundance of...
Saratov: SSU, 2015. — 54 p. Business Writing is a complex of recommendations and exercises aimed at developing business writing skills in the English language. The book is focused on three main directions: writing a formal letter and a resume, filling in an application form. It informs the students of the specific characteristics typical of British and American business...
Bookboon.com (Ventus Publishing ApS), 2012. – 52 p. ISBN: 978-87-403-0270-7. About the Author. Overall Writing Tips. Tips For Writing Web Content. Checklist For Web Content. Resources For Writing Web Content. Tips For Writing Magazine Articles. Checklist For Magazine Articles. Resources For Writing Magazine Articles. Tips For Writing Sales Copy. Checklist For Sales Copy....
Hyperion Books, 2011. — 288 p. — ISBN: 1401310672. If you own an iPhone, BlackBerry, Droid, or any smartphone, there's a good chance you've screamed that phrase out at least once. In Damn You, Autocorrect!, Pop-culture blogger Jillian Madison shows you are not alone. Filled with submissions from readers of her popular website, this laugh-out-loud funny book features...
Hyperion Books, 2011. — 288 p. — ISBN: 1401310672. If you own an iPhone, BlackBerry, Droid, or any smartphone, there's a good chance you've screamed that phrase out at least once. In Damn You, Autocorrect!, Pop-culture blogger Jillian Madison shows you are not alone. Filled with submissions from readers of her popular website, this laugh-out-loud funny book features...
New York: Facts On File Publishing, 2006. — 400 p. From school papers and e-mails to business reports and legal briefs, people write for personal and professional reasons on a daily basis. Finding a style and voice early on helps people become clear and concise writers, simplifying tasks of all kinds. The perfect companion to ""The Facts On File Guide to Good Writing"" (see page...
Independently published, 2020. — 265 p. This book provides a structured framework under which business students, business professionals, entrepreneurs and other professionals can significantly improve their writing skills. Business English Writing helps you clearly say what you want to say and the best way to say it. The chapters of this book will focus on: Employees Team...
Independently published, 2020. — 265 p. This book provides a structured framework under which business students, business professionals, entrepreneurs and other professionals can significantly improve their writing skills. Business English Writing helps you clearly say what you want to say and the best way to say it. The chapters of this book will focus on: Employees Team...
Routledge, 2021. — 201 p. The Ultimate Guide to Business Writing is a comprehensive guide on how to write any kind of business document. Written clearly in an engaging voice, it explains in depth the whole process: from determining objectives to establishing readers’ needs, conducting research, outlining, and designing a template; to writing the first draft; to editing for...
Barselona, 2014. – 57 p.
101 Ways to Write It in Business English is for people who want a quick guide on what to write in different situations at work. Five examples have been included for each function so readers can find the phrase that best suits their needs.
All in all, a choice of five hundred expressions to help you write business English more effectively.
Cherry Lake Publishing, 2013. — 24 p. With the continuing rise of texting and social media, learning the art of writing has never been as important to today’s youth. The titles in the Language Arts Explorer Junior series break down the steps involved in writing various texts into manageable tasks and emphasize each through related activities, which can also be printed from the...
Ventus Publishing ApS, 2012. – 51 p. – ISBN: 978-87-403-0138-0. Reading Behaviors in the Real World vs Online. 5 Major Differences Between Online Writing and Print. The Keys to Understanding Your Audience. 3 Questions to Address with Your Writing. Communication Triangle. Who Are You Writing To? Creating Reader’s Avatar. Writing With Purpose. Who Are You? - Finding Your Voice....
Oxford University Press, 2003. — 1052 p. — ISBN13: 978-0-19-860564-5. Comprising two titles previously published as The Oxford Dictionary for Writers and Editors Oxford University Press 2000 The Oxford Guide to Style Oxford University Press 2002 Throughout the twentieth century, The Oxford Dictionary for Writers and Editors and Hart's Rules grew to be indispensable sources for...
Harper Collins, 2010. — 208 p. The classic guide that helps you communicate your thoughts clearly, concisely, and effectively. Essential for every professional, from entry level to the executive suite, Writing that Works includes advice on all aspects of written communication—including business memos, letters, reports, speeches and resumes, and e-mail—and offers insights into...
10th Edition. — McGraw-Hill, 2004 - 708 pages. A manual of style, grammar, usage, and formatting. For more than 50 years, The Gregg Reference Manual has been recognized as the best style manual for business professionals and students. The basic rules that apply to the most frequent problems are covered as thoroughly as the fine points of the problems that occur less often. The...
10th Ed. — Business And Economics, 2009. — 1832 p. — ASIN B002WA4O6M, B003KJEJPU. The Gregg Reference Manual, 10/e by Sabin is intended for anyone who writes, edits, or prepares material for distribution or publication. For nearly fifty years, this manual has been recognized as the best style manual for business professionals and for students who want to master the on-the-job...
e-book 40 pages Success in writing any type of formal correspondence for either business or for the general public depends on the ability to write clear-cut, effective sentences. Without this ability you fail to achieve the primary purpose of a message—i.e., to convey your thoughts in a manner that the reader easily understands them The sentence is the basic unit of expression....
Udemy, 2018. — 24 p. Do you dream of breaking out of a 9-5 job and making your mark on the world by writing an outstanding book or creating a magnificent blog read by thousands—if not millions—of people? Well then how would you like to write with the professionalism and craftsmanship of top journalists on newspapers like The Wall Street Journal and The Economist? How would you...
2nd Edition. — McGraw Hil, 2005. — 228 p. Rules of Thumb for Business Writers offers busy professionals solutions to most on-the-job writing challenges. Brief, to-the-point chapters cover all the basics, including reports, resumes, speeches, memos, letters, and PowerPoint, with tips for meeting deadlines and managing paper flow. This edition contains new information on Internet...
7th edition. — McGraw Hil, 2006. — 224 p. Brevity and practicality are the hallmarks of Rules of Thumb. Reflecting the most current MLA, APA, and Chicago documentation styles, the seventh edition remains the ideal handbook for improving grammar without overwhelming student writers with specialized terminology
By the Office of Investor Education and Assistance U.S. Securities and Exchange Commission, 1998. — 83 p. This handbook shows how you can use well-established techniques for writing in plain English to create clearer and more informative disclosure documents. We are publishing this handbook only for your general information. Of course, when drafting a document for filing with...
Kogan Page, 2009. — xvi, 135 p. — ISBN-10: 0749455209; ISBN-13: 978-0749455200.
How to Write Effective Business English teaches the non-native reader how to create clear, concise messages and avoid verbosity. Assuming an intermediate knowledge of English, this book provides guidelines for further development, deals with real life scenarios and gives readers answers that even...
Writing effective business English is about creating clear, concise messages and avoiding verbosity; but the fewer words there are, the more important it is to get them right.
This volume in the Better Business English series focuses on presentations, reports, note-taking, PR writing, technical writing, and writing for the web. Make an Impact with Your Written English helps...
London: Foulsham and Co. 1920s. - 190 с. Unknown author. Образцы писем для разных ситуаций. Дата публикации - 20-е годы (прибл.) Автор не указан. Данная книга является справочником по образцам писем по большинству жизненных ситуаций: от разнообразных неформальных поздравлений и запросов до формальной деловой переписки. При использовании следует учитывать что книга была...
London: Foulsham and Co. 1920s. - 190 с. Unknown author. Образцы писем для разных ситуаций. Дата публикации - 20-е годы (прибл.) Автор не указан. Данная книга является справочником по образцам писем по большинству жизненных ситуаций: от разнообразных неформальных поздравлений и запросов до формальной деловой переписки. При использовании следует учитывать что книга была...
9th Edition. — Bloomberg Press, 2005. — 256 p. — ISBN-10: 1861979169, ISBN-13: 978-1861979162
Rare is the style guide that a person-even a word person-would want to read cover to cover. But The Economist Style Guide, designed, as the book says, to promote good writing, is so witty and rigorous as to be irresistible. The book consists of three parts. The first is the Economist's...
Editors. — 11th edition. — Economist Books, 2015. — 288 р. Clear writing is the key to clear thinking. So think what you want to say, then say it as simply as possible. That's the thinking that underpins this much-loved guide, and the mantra for anyone wanting to communicate with the clarity, style and precision for which The Economist is renowned. The Economist Style Guide guides...
Editors. — 11th edition. — Economist Books, 2015. — 288 р. Clear writing is the key to clear thinking. So think what you want to say, then say it as simply as possible. That's the thinking that underpins this much-loved guide, and the mantra for anyone wanting to communicate with the clarity, style and precision for which The Economist is renowned. The Economist Style Guide guides...
12th edition — The Economist, 2018. — 323 p. Every newspaper has its own style book, a set of rules telling journalists whether to write e-mail or email, Gadaffi or Qaddafi, judgement or judgment. The Economist’s internal style book (now an online guide, rather than a book) does this and a bit more. It also warns writers of some common mistakes and encourages them to write with...
12th edition, 2018. — eISBN 978 1 78283 348 2. Every newspaper has its own style book, a set of rules telling journalists whether to write e-mail or email, Gadaffi or Qaddafi, judgement or judgment. The Economist’s internal style book (now an online guide, rather than a book) does this and a bit more. It also warns writers of some common mistakes and encourages them to write...
Tenth Edition, 2009. — 276 pages. — ISBN: 978-1-84765-030-6. This expanded tenth edition of the bestselling guide to style is based on the Economist's own updated house style manual, and is an invaluable companion for everyone who wants to communicate with the clarity, style and precision for which the Economist is renowned. As the introduction says, 'clarity of writing usually...
Longman, 1989. — 81 pages. — (Longman Skills Series). — ISBN: 0-582-01663-0. This book has been designed for young adult students at post-elementary level, (after approximately 110 to 180 hours of English Language study). It deals with a variety of areas where learners are likely to need to write in English and it focuses on writing skills and language use appropriate to these...
We need an opening line in a business letter or professional email:
to make reference to previous correspondence; to say how we found the recipient’s name/address; to say why we are writing to the recipient.
Ten Speed Press, 2001. — 224 p. — ISBN10: 1580083285, ISBN13: 9781580083287 In this age of electronic correspondence and self-produced documents, we need a useful and reliable writing guide more than ever. WRITE RIGHT! covers the essentials of good writing in a concise and easy-to-follow format. The new edition of this classic handbook takes you through the entire writing...
Springer. 2014. — 164 p. — (Guides to Professional English) ISBN: 1493906348 If you write emails and letters as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of getting the desired reply to your emails in the shortest time possible. Some of the key guidelines covered include: Write meaningful subject...
M.E. Sharpe, Inc, 2005. — 157 p. This book presents both kinds of tactics—advice and examples—on how to turn a first draft by an E1 writer into a draft more suitable for E2 readers. Its main audiences are Business students, graduate and undergraduate, especially those concerned with international business who find that their texts do not adequately address the problems of...
Предлагаю переименовать этот раздел из Business Correspondence в Business Writing, и тогда он займет свое место вместе с Academic Writing и Creative Writing.Business Writing, кроме переписки по большей мере относится к написанию:отчетов предложений рекламы бпошюр пресс-релизов резюме аннотаций опросов докладных рекомендаций презентаций текстов для веб-сайтов и не толькоНекоторые книги, включенные в настоящий раздел вообще посвящены иным аспектам Business Correspondence, не связанным с перепиской, как таковой.
Раздел называется Английский как родной, не пойму, что тогда тут делают материалы русскоязычных авторов :-) Видимо пользователи автоматически выбирают данный подраздел при загрузке книг на сайт. В свете этого, тем более лучше переименовать подраздел.
Чтобы не возникало путаницы при выкладывании книг, лучше переименовать.
Раздел называется Английский как родной, не пойму, что тогда тут делают материалы русскоязычных авторов :-) Видимо пользователи автоматически выбирают данный подраздел при загрузке книг на сайт. В свете этого, тем более лучше переименовать подраздел.
Сейчас мне кажется, что этот раздел не совсем на своем месте. Может быть, перенести его в Файлы \ Языки и языкознание \ Английский язык \ Деловой английский /files/languages/english/business/
Тогда можно было бы назвать этот раздел Английский язык а раздел, который сейчас называется Английский язык, назвать Английский язык как иностранный и сделать подразделами в Языки и языкознание ?Потому что есть много книг об английском языке для англистов как для тех, для кого английский родной язык, как и для тех, для кого он иностранный. И название English for Native Speakers вводит в заблуждение немалое число пользователей, которые предлагают сюда любые книги на английском языке.
Тогда можно было бы назвать этот раздел Английский язык а раздел, который сейчас называется Английский язык, назвать Английский язык как иностранный и сделать подразделами в Языки и языкознание ?
Учитывая, что основная масса наших пользователей - русскоязычные, то скорее всего возникнет путаница. Раздел English for Native Speakers предлагаю переименовать в Английский язык как родной / English for Native Speakers и переместить на уровень выше с перелинковкой. Английский язык как иностранный, в принципе, можно и оставить как Английский язык, чтобы не вводить людей в ступор.
Да, это так, Вы правы. Но и название English for Native Speakers тоже вводит в заблуждение. Я помню, что когда я его предложила, то Алла ответила, что у нас ведь есть разделы На английском языке в Зарубежной литературе, Для детей и др. Даже Алла не сразу поняла, пришлось объяснять, что я имела в виду. И сейчас, я смотрю (предложила правки, где заметила) в этом разделе детские книги на английском про тракторы, поезда и т. п. И ведь не возразишь: они действительно для Native Speakers! Я посмотрела разделы Русский язык и Русский язык как иностранный. Русский язык - это раздел о русском языке вообще, не только для русскоязычных. Если мы разделим Английский язык на English for Native Speakers и Английский язык (молча подразумевая как иностранный), то будут разделы, которые не подходят ни в один из них. Это разделы История английского языка, Теоретическая грамматика и другие. Даже Страноведение англоязычных стран релевантно для англоязычных, потому что таких стран несколько.Я подумала, и пока думаю вот что: English for Native Speakers можно назвать English as a First Language и в скобках или через слэш English for Native Speakers и оставить этот раздел там, где он есть. Раздел Literacy Development я бы расформировала и добавила бы разделы Teaching English as a First Language и два раздела: для школьников и для взрослых (есть там книги для взрослых, как грамотнее писать и говорить). Названия я пока придумала такие (но может быть, можно назвать лучше): English as a First Language for School Students и Better Language Skills for Adults
Да. Вы правы. Два раздела с одинаковой структурой.Мне лично сейчас эта задача кажется очень трудной, не могу себе представить, с чего надо было бы начинать.
Может быть, переименовать раздел в Business Writing ? Когда-то я сама предложила дл раздела название выше, а сейчас мне кажется, что Business Writing лучше, потому что включает в себя и деловую переписку тоже, но есть еще и другие ситуации, когда нужно что-то писать.
Комментарии
предложений
рекламы
бпошюр
пресс-релизов
резюме
аннотаций
опросов
докладных
рекомендаций
презентаций
текстов для веб-сайтов
и не толькоНекоторые книги, включенные в настоящий раздел вообще посвящены иным аспектам Business Correspondence, не связанным с перепиской, как таковой.
Business Writing
Английский язык
а раздел, который сейчас называется Английский язык, назвать
Английский язык как иностранный
и сделать подразделами в
Языки и языкознание
?Потому что есть много книг об английском языке для англистов как для тех, для кого английский родной язык, как и для тех, для кого он иностранный. И название English for Native Speakers вводит в заблуждение немалое число пользователей, которые предлагают сюда любые книги на английском языке.
Раздел English for Native Speakers предлагаю переименовать в Английский язык как родной / English for Native Speakers и переместить на уровень выше с перелинковкой.
Английский язык как иностранный, в принципе, можно и оставить как Английский язык, чтобы не вводить людей в ступор.
English for Native Speakers
тоже вводит в заблуждение. Я помню, что когда я его предложила, то Алла ответила, что у нас ведь есть разделы На английском языке в Зарубежной литературе, Для детей и др. Даже Алла не сразу поняла, пришлось объяснять, что я имела в виду. И сейчас, я смотрю (предложила правки, где заметила) в этом разделе детские книги на английском про тракторы, поезда и т. п. И ведь не возразишь: они действительно для Native Speakers!
Я посмотрела разделы Русский язык и Русский язык как иностранный. Русский язык - это раздел о русском языке вообще, не только для русскоязычных. Если мы разделим Английский язык на English for Native Speakers и Английский язык (молча подразумевая как иностранный), то будут разделы, которые не подходят ни в один из них. Это разделы История английского языка, Теоретическая грамматика и другие. Даже Страноведение англоязычных стран релевантно для англоязычных, потому что таких стран несколько.Я подумала, и пока думаю вот что:
English for Native Speakers можно назвать English as a First Language и в скобках или через слэш English for Native Speakers
и оставить этот раздел там, где он есть.
Раздел Literacy Development я бы расформировала и добавила бы разделы
Teaching English as a First Language
и два раздела: для школьников и для взрослых (есть там книги для взрослых, как грамотнее писать и говорить). Названия я пока придумала такие (но может быть, можно назвать лучше):
English as a First Language for School Students
и
Better Language Skills for Adults
Business Writing
?
Когда-то я сама предложила дл раздела название выше, а сейчас мне кажется, что Business Writing лучше, потому что включает в себя и деловую переписку тоже, но есть еще и другие ситуации, когда нужно что-то писать.